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A feedback management system collects, organises and tracks customer or visitor feedback so an organisation can act on it. LazyMonkey does it with QR codes at every location and department.
Department-based QR codes mean feedback for each department or location is collected and evaluated on its own.
The form opens on the visitor's phone, with no app to install.
Instant SMS alerts go out for every QR scan, and real-time insights show how visitors feel as it happens.
Escalations are handled and monitored in real time, and tagging, mapping and historical reports show trends and where to improve.
Comparing options? See how a QR-based system differs from survey tools, form builders and paper registers in our feedback software comparison.
A feedback management system earns its cost only if feedback reaches the person who can fix the problem, quickly enough to fix it. When you compare systems, check these six things.
People give the most accurate feedback where the experience happens: at the counter, the washroom, the ward or the branch. Look for collection that works on any phone, with no app to install, and a separate code for each location and department so every response arrives already tagged.
A complaint that sits in a report until month-end is a lost customer. The system should alert the responsible team the moment feedback arrives, by SMS or email, based on the location, department and type of issue.
Alerts are not enough on their own. Unresolved issues should escalate to a supervisor after a set time, and every complaint should have an owner and a status, so nothing is closed without being fixed.
Multi-location organisations need to compare branches, floors and departments side by side, see trends over time and spot the locations that pull the score down.
Live feedback tells you what is going wrong today. Periodic surveys, sent by SMS or link with reminders, measure satisfaction, staff performance and loyalty over time. One platform for both keeps the data in one place.
The best system is the one your teams actually use. Printed QR codes need no hardware and can go live across many locations quickly, and a short form gets far more responses than a long one.
Most organisations use more than one method. This is how the common options compare for collecting customer and visitor feedback at physical locations.
| QR code feedback | Tablet or kiosk | SMS and email surveys | Paper forms and registers | |
|---|---|---|---|---|
| When feedback is given | On the spot, during or right after the experience | On the spot, at the device's location | Later, after the visit | On the spot, if a form is at hand |
| Hardware needed | None: a printed code and the visitor's phone | A device at each point, with power, mounting and upkeep | None at the location | Printed forms and a drop box |
| Coverage | Every room, counter or asset can have its own code | Usually a few high-traffic points | Only people whose number or email you have | Wherever forms are kept stocked |
| Speed to act | Real time, with alerts to the right team | Real time if connected to alerts | Hours or days later | Days or weeks, after manual entry |
| Best for | Multi-location, multi-department feedback and complaints | Quick ratings at a single exit or counter | Post-visit satisfaction and loyalty surveys | Places without phone access |
LazyMonkey combines QR code feedback with SMS surveys in one platform. Read more in what is a QR code feedback system.
A rollout that starts small and closes the loop early gets better response rates than a big launch with long forms.
List the places where customers form an opinion, such as reception, waiting areas, washrooms, counters and exits, and name the person responsible for each.
Three to five questions, starting with a rating and ending with an optional comment. Ask only what the owner can act on. Our guide on how to ask customers for feedback has examples.
Decide who is alerted for which issue and how long they have before it escalates to a supervisor.
Put each code at eye level with a one-line prompt, and start with one location or department before you scale.
Track open issues, compare locations and tell customers what changed. See turning negative feedback into positive outcomes.
Feedback management software is usually priced by the size of the deployment rather than per response. Four things drive the cost.
Compare the Starter, Professional and Enterprise plans on our pricing page, or book a demo for a quote for your locations.
Whether you are operating in retail, finance, healthcare or the public sector, our QR code-based Feedback & Grievance Management System creates opportunities to improve your services at each step.
Streamline the journey with our feedback management system to improve visitor experience.
Revolutionizing the way enterprises manage feedback! Our innovative solutions empower businesses to not only collect valuable insights but also take strategic actions to enhance visitor satisfaction. Explore the solutions that set LazyMonkey apart.
Effortlessly handle and monitor escalations in real time. Our system ensures that no concern goes unnoticed, allowing you to address issues promptly and maintain visitor loyalty.
Conduct comprehensive surveys to gather meaningful feedback. Tailor surveys to your specific needs and gain actionable insights to elevate your products, services, and overall visitor experience.
Evaluate feedback for each department individually. Identify areas of improvement and streamline operations to ensure a seamless visitor journey across all touchpoints.
Access and track feedback insights in real time. Our system enables you to stay ahead of visitor sentiments, respond promptly, and continuously refine your business strategies for optimal performance.
Effortlessly map and track feedback through our intuitive tagging system. Organize and categorize feedback to identify trends, patterns, and areas for improvement with ease.
In a world where every second counts, LazyMonkey ensures that you stay on top of feedback with instantaneous SMS alerts for every QR scan. Swiftly address concerns, engage visitors in real time, and proactively enhance your service.
The cost of a feedback management system depends mainly on the number of locations and departments, the number of users who handle feedback, SMS volume and whether you also run surveys. LazyMonkey offers Starter, Professional and Enterprise plans sized to the organization; SMS is charged separately by volume, and you can get a quote by booking a demo.
For most multi-location organizations, yes. QR code feedback needs no hardware, so every room, counter or asset can have its own code, and feedback arrives tagged by location in real time. A tablet kiosk suits a single exit point but needs a device, power and upkeep at each spot. Many organizations use QR codes for coverage and SMS surveys for post-visit satisfaction.
Use the same short form and rating scale at every location, give each location and department its own QR code so responses are tagged automatically, and compare scores side by side on one dashboard. Review the lowest-scoring locations weekly and track how quickly complaints are closed, not just the average score.
A feedback management system is software that collects, organizes and tracks customer or visitor feedback so an organization can act on it. LazyMonkey is a QR code-based feedback and grievance management system: visitors scan a QR code to give feedback, and management uses one all-in-one platform to track escalations, tag feedback, view real-time insights and run surveys, from start to end.
Yes. LazyMonkey supports department-based QR codes, so feedback for each department or location is collected and evaluated individually. This helps management identify areas of improvement department by department, streamline operations, and use historical data, analytics and performance reports to improve services across every touchpoint.
Yes. LazyMonkey lets you handle and monitor escalations in real time, so no concern goes unnoticed and issues can be addressed promptly. Combined with real-time feedback insights and its tagging, mapping and tracking system, teams can organize complaints, spot trends and patterns, and respond promptly to maintain visitor loyalty.
Yes. LazyMonkey sends instant SMS alerts for every QR scan, so the responsible team knows about new feedback straight away. This helps organizations address concerns swiftly, engage visitors in real time and proactively improve their service rather than discovering problems later.
For customers, LazyMonkey helps create a positive, seamless journey and shows a commitment to continuous improvement that builds loyalty. For management, it streamlines organizational processes, collects feedback from each location or department, and identifies areas for improvement using historical data, insights, analytics and performance reports.
No. Visitors scan the QR code with their phone and the feedback form opens straight away, with no app to install.
Yes. Survey management lets you tailor surveys to your needs alongside QR feedback, with shareable and user-specific survey links, SMS distribution, automatic reminders and report exports.
Survey tools send questionnaires and collect answers for later analysis. A feedback management system like LazyMonkey collects feedback at each location as it happens, tags it by department, alerts the responsible team and tracks escalations until issues are resolved.
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