LazyMonkey is a QR-based patient feedback system for hospitals, labs and clinics. Patients scan a code and share their experience at every stage, from admission to discharge. We believe that listening to patients leads to better, kinder care.
One QR-based system, which integrates easily with your existing healthcare IT, closes the loop. You gather feedback, act on the areas that need to change and track quality over time. We see this as the future of patient and staff engagement, and we want to lead healthcare providers there.
Setup is simple. Patients can quickly tell you what they think about each part of their care: overall satisfaction, wait times, staff friendliness, the facility and billing. Real-time analytics show straight away which areas may need to improve. Healthcare providers can then deal with concerns quickly and improve the patient experience.
Scan and Share Feedback
To keep patient satisfaction high, you need a reliable way to measure it at every point of care.
With clear data from patient feedback, healthcare providers can make informed decisions that improve patient satisfaction and the overall experience.
Patient churn means losing patients to other healthcare providers. You can reduce it by working early and steadily to improve the patient experience.
Create QR codes for Satisfaction, Care Experience, Facility Details, Billing and other categories. Together they let you assess the entire patient journey.
Find out what patients think at each stage of their visit. Use it to improve care, raise satisfaction and run the hospital more smoothly.
Feedback at check-in shows where patients get held up and how reception can work better. Administrators can track wait times, check how quickly staff respond and fix delays. The patient journey gets off to a smooth start, and both satisfaction and efficiency improve.
Feedback on doctors, nurses and support staff shows hospitals how staff behave at the bedside, how well they communicate and how much empathy they show. Administrators can use it to improve staff training and match care to what patients expect. This builds satisfaction and trust.
Feedback on cleanliness and comfort shows how patients see your facility’s hygiene, safety and atmosphere. When administrators act on feedback about patient rooms, restrooms and waiting areas, they keep the hospital clean and welcoming. This builds trust and improves patient satisfaction.
LazyMonkey makes discharge feedback simple with automated surveys. The surveys keep you compliant with healthcare standards and improve the patient experience. Learn how patients rate communication, clarity of care and the discharge process. Administrators can then close gaps, follow trends and keep care quality high with less effort.
Patients give feedback through QR codes, and it reaches you in real time. You learn what patients think quickly, so concerns are found and dealt with sooner.
Key Features
Write questions about specific areas such as staff behavior, cleanliness or waiting times. Custom surveys collect the feedback that matters most to you, so you know what to act on.
Key Features
Feedback is encrypted and stored securely. Patients can be confident that what they share is handled responsibly.
Key Advantages
The system sends automatic alerts for negative feedback or urgent issues. Staff can step in at once, before a problem gets worse.
Key Highlights
We understand that NABH accreditation is not just a certification. It is a commitment to delivering healthcare services of the highest quality. Our full-service platform is built to make NABH Accreditation Surveys simpler, so hospitals meet and exceed the strict quality benchmarks set by India's National Accreditation Board for Hospitals & Healthcare Providers (NABH).
Our healthcare feedback platform has a dedicated module. It is designed to help hospitals gather the mandatory patient discharge data needed for National Accreditation Board for Hospitals & Healthcare Providers (NABH) audits and re-certifications.
NABH Accreditation Surveys are essential for hospitals that want to keep improving. They check how well a hospital has put in place processes that improve the quality of treatment and services. In this way, they set the standard for excellence in healthcare delivery.
Administrators can easily build discharge forms with any data fields and questions they need.
Patients or attendants tap the link to open the discharge form. There they can fill in details such as patient ID and contact information.
Data filters let hospitals study feedback from key patient groups. This points to targeted improvements and keeps the focus on patients.
The same platform collects feedback on doctors and staff. It sends facility complaints to the team that fixes them, and it runs surveys for clinical research participants.
Collect feedback on how staff perform and on the state of the facility, so you can find and resolve complaints quickly. Administrators see what needs fixing. Patients get a better experience, and the hospital runs more efficiently.
Learn about staff behavior, the quality of treatment and how staff deal with patients. Use it to guide training and professional growth. Survey data can help improve performance, build patient trust and improve the way care is delivered.
Use feedback to support clinical research. Gather what patients say about their experience, their treatment outcomes and their care. This data helps research teams and supports evidence-based improvements in clinical practice.
Collect and act on feedback suited to your kind of healthcare facility. Improving each department becomes simple and effective.
LazyMonkey helps hospitals collect feedback at many points of care, from emergency care to inpatient services. Custom surveys and real-time alerts mean patient concerns are dealt with at once. With the full picture in front of them, hospitals can raise both patient satisfaction and efficiency.
Laboratories can easily collect detailed feedback on the test experience, accuracy and how staff dealt with patients. Our automated reports give lab managers clear data, so they can keep improving. Over time this builds patient confidence and raises service quality.
Clinics can collect detailed patient feedback on wait times, staff professionalism and service quality. Clinic managers review it in real time, so they can spot and fix issues at once. The result is a responsive clinic that puts patients first and keeps improving.
Many hospitals run several clinical trials at once. Collecting feedback from the people enrolled in them is important, but hard to organize. Paper surveys are slow to hand out and collect, and running them pulls nurses away from patient care.
Our system includes a clinical research participant survey, built for hospitals. Participants click a special link at key points in the study, and a questionnaire made for their trial opens. The platform handles creating custom questionnaires, collecting responses and integrating the data with hospital research databases and analytics systems.
Hospitals that run clinical research need a reliable survey system. It improves research processes, keeps participants involved and keeps data accurate. It also supports the ethical and quality standards of clinical research in hospitals.
Set the questions to suit your study, so you capture exactly the data you need for analysis.
Participants open the survey by clicking a link we provide. There are no extra steps. Taking part in your research takes a single, simple click.
The data collected in clinical research surveys is recorded securely in our system.
When they analyze data in real time, healthcare staff can spot patterns quickly and see how well clinical interventions work. They can then make timely changes to improve patient care and clinical outcomes.
It is software that collects feedback from patients, attendants and visitors across a hospital's wards and departments. It sends each issue to the right team and analyzes the results, so quality teams can fix problems while the patient is still in care. LazyMonkey is a QR-based hospital patient feedback system. Patients scan a QR code to rate their experience, from admission to discharge. Staff get instant alerts on negative feedback, and administrators track every issue until it is resolved, on dashboards and reports.
LazyMonkey collects feedback from every part of the hospital, from emergency care to inpatient services. It covers the whole patient journey: at admission, during treatment and after discharge, through post-discharge surveys. Hospitals can also collect feedback on how doctors and staff perform and on the state of the facility. This helps them find and resolve complaints quickly.
Hospitals use LazyMonkey to ask patients about overall satisfaction, wait times, staff friendliness, the facility and billing. You can create separate QR codes for categories such as Satisfaction, Care Experience, Facility Details and Billing. Together they cover the entire patient journey. Real-time analytics then show which areas need to improve first.
Patients scan a LazyMonkey QR code with their phone and answer a short survey. There is no app to install. You can place QR codes at different points of care, so patients share their experience in the moment. Discharge forms are sent as a link that patients or attendants tap to open and fill in.
LazyMonkey's automated response engine sends each concern to the right department. It sends instant notifications for urgent issues and handles follow-up messages. Hospitals can also set up their own workflows, based on their own protocols, that route feedback, assign tasks and escalate issues automatically. This removes manual steps.
LazyMonkey sends an automatic email or SMS alert when negative feedback or an urgent issue is flagged. Staff can step in at once, before the problem grows. Hospitals can set their own triggers based on keywords in the feedback, and use escalation tools to respond quickly.
Yes. LazyMonkey offers a dedicated post-discharge in-patient survey module designed to help hospitals gather the patient discharge data needed for NABH (National Accreditation Board for Hospitals & Healthcare Providers) audits and re-certifications. Administrators build their own discharge questionnaires. Patients or attendants open them through a link. Central analytics with data filters then show feedback from key patient groups.
LazyMonkey collects discharge feedback automatically. Patients or attendants tap a link to open the discharge form. There they can fill in details such as patient ID and contact information. Their answers show how clear the communication and care were, and how smoothly discharge went. Central analytics with data filters let hospitals study feedback from key patient groups and follow trends.
Yes. Hospitals can start from a ready-made template or write their own surveys, and set up different questions for each department. Questions can focus on areas such as staff behavior, cleanliness or waiting times. Multilingual forms help hospitals serve patients who speak different languages. For discharge, administrators can build forms with any data fields and questions they need.
Yes. LazyMonkey offers anonymous submission, so patients can give honest feedback. All feedback is encrypted and stored securely, and administrators review it through secure dashboards. This gives patients confidence that their input is handled responsibly. Patients respond through simple QR codes placed at points of care, right after each interaction.
Yes. Besides hospitals, LazyMonkey is used by laboratories and clinics. Labs collect feedback on the test experience, accuracy and how staff dealt with patients. Automated reports show lab managers what the data says. Clinics collect feedback on wait times, staff professionalism and service quality. They review it in real time, so they can spot and fix issues at once.
LazyMonkey protects hospital feedback data with enterprise-grade security designed for healthcare. Data is encrypted at rest and in transit. Role-based permissions control who can see feedback. Backups run automatically, and detailed access logs give a full audit trail.
Yes. LazyMonkey includes a survey feature for clinical research participants, built for hospitals. Participants open their own questionnaire by clicking a special link shared at key points in the study. This replaces paper surveys that pull nurses away from patient care. Each study can have its own question set. Responses are recorded securely, and real-time analytics help teams spot patterns and assess clinical interventions.
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