Empower Indian Railways with instant passenger insights for better service. Swift resolutions enhance satisfaction, transforming the travel experience nationwide.
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LazyMonkey offers an AI-powered, QR code-based feedback system designed for Indian Railways, ensuring seamless passenger experience and operational excellence:
Passenger feedback matters most where it directly affects comfort, safety, and convenience. These key touchpoints capture real-time insights to improve everyday travel experiences.
Report dirty platforms, broken seats, or water issues to keep stations neat and passenger-ready.
Capture issues like unclean washrooms, faulty AC, or poor bedding quality in real time.
Log complaints about cleanliness, insufficient seating, or maintenance problems in waiting areas.
Get instant feedback on staff behavior, wait times, or wrong information at ticket counters.
Address fare disputes, unstaffed booths, or safety concerns with just a scan of the code.
Ensure passenger belongings are handled safely by tracking service quality and staff conduct.
The feedback system is designed to be effortless and accessible for every passenger. It captures issues in real time and ensures instant action without any app or complex process.
Placed at coaches, toilets, waiting rooms, and counters for easy access.
Open a simple, regional-language form in the browser.
Issues sent directly to the right department.
Staff receive alerts and resolve issues instantly.
Officials monitor trends via live dashboards and implement continuous improvements for enhanced passenger experience.
LazyMonkey provides QR codes at railway stations, coaches, and facilities. Passengers scan the code, provide feedback in their preferred language, and the AI system automatically routes it to the relevant railway department for immediate action.
LazyMonkey supports all major Indian languages including Hindi, English, Tamil, Telugu, Bengali, Marathi, Gujarati, Punjabi, and many more, ensuring passengers can provide feedback in their mother tongue.
Yes, LazyMonkey is highly scalable and can handle thousands of feedback sources simultaneously across all railway zones, divisions, and stations throughout the Indian Railways network.
LazyMonkey provides real-time alerts for passenger complaints. Railway staff, Station Masters, and DRMs receive immediate notifications, and the system automatically escalates unresolved issues to higher authorities.
LazyMonkey offers comprehensive dashboards with real-time data on cleanliness, safety, crowd control, staff performance, passenger satisfaction trends, and operational insights for DRMs, Station Masters, and Railway Board.
Absolutely. All passenger feedback is encrypted and securely stored with access limited to designated railway personnel only. The system is fully compliant with national data protection laws and railway security protocols.
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