{"id":5174,"date":"2025-01-10T12:55:50","date_gmt":"2025-01-10T12:55:50","guid":{"rendered":"https:\/\/lazymonkey.in\/blog\/?p=5174"},"modified":"2025-07-23T04:53:34","modified_gmt":"2025-07-23T04:53:34","slug":"monitoring-and-refining-the-customer-feedback-management-process","status":"publish","type":"post","link":"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/","title":{"rendered":"Monitoring &amp; Refining Customer Feedback Management"},"content":{"rendered":"\n<p>In today\u2019s competitive market, customer feedback is crucial for growth and innovation. To make the most of it, businesses need a clear and effective customer feedback management process to drive improvement and success.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#What_Is_Customer_Feedback_Management\" >What Is Customer Feedback Management?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#Why_Is_Customer_Feedback_Management_Important\" >Why Is Customer Feedback Management Important?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#Steps_In_The_Customer_Feedback_Management_Process\" >Steps In The Customer Feedback Management Process<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#1_Identify_Objectives\" >1. Identify Objectives<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#2_Choose_Feedback_Channels\" >2. Choose Feedback Channels<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#3_Collect_Customer_Feedback\" >3. Collect Customer Feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#4_Organize_and_Store_Feedback\" >4. Organize and Store Feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#5_Analyze_Feedback\" >5. Analyze Feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#6_Act_on_Feedback\" >6. Act on Feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#7_Close_the_Feedback_Loop\" >7. Close the Feedback Loop<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#8_Monitor_and_Refine_the_Process\" >8. Monitor and Refine the Process<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#Best_Practices_for_Effective_Feedback_Management\" >Best Practices for Effective Feedback Management<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#1_Be_Transparent\" >1. Be Transparent<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#2_Close_the_Loop\" >2. Close the Loop<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#3_Automate_Where_Possible\" >3. Automate Where Possible<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#4_Foster_a_Feedback_Culture\" >4. Foster a Feedback Culture<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#5_Maximize_Technology\" >5. Maximize Technology<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#Conclusion\" >Conclusion<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#Frequently_Asked_Questions\" >Frequently Asked Questions?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#What_Is_Customer_Feedback_Management_CFM\" >What Is Customer Feedback Management (CFM)?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#Why_Is_Customer_Feedback_Important_For_My_Business\" >Why Is Customer Feedback Important For My Business?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#How_Can_Customer_Feedback_Help_Businesses_Grow_And_Innovate\" >How Can Customer Feedback Help Businesses Grow And Innovate?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#How_Can_Technology_Help_With_Feedback_Management\" >How Can Technology Help With Feedback Management?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/lazymonkey.in\/blog\/monitoring-and-refining-the-customer-feedback-management-process\/#How_Can_I_Close_The_Feedback_Loop_And_Build_Customer_Trust\" >How Can I Close The Feedback Loop And Build Customer Trust?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Is_Customer_Feedback_Management\"><\/span>What Is Customer Feedback Management?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Customer Feedback Management (CFM) involves collecting, analyzing, and using customer feedback to improve products, services, and the overall experience.&nbsp;<\/p>\n\n\n\n<p>It&#8217;s not just listening to customers but acting on their insights to drive business growth.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Is_Customer_Feedback_Management_Important\"><\/span>Why Is Customer Feedback Management Important?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Improved Customer Experience:<\/strong> Feedback reveals pain points and areas for improvement.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Customer Retention:<\/strong> Addressing feedback shows customers their opinions matter, building loyalty.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Innovation Opportunities:<\/strong> Insights from customers can lead to new ideas for products and services.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enhanced Reputation:<\/strong> A proactive approach to feedback improves brand perception.<\/li>\n<\/ul>\n\n\n\n<p>Collecting and analyzing customer feedback is essential. Check out our article on <a href=\"https:\/\/lazymonkey.in\/blog\/what-is-customer-feedback-management\/\" data-type=\"link\" data-id=\"https:\/\/lazymonkey.in\/blog\/what-is-customer-feedback-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer feedback management <\/a>for better insights.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Steps_In_The_Customer_Feedback_Management_Process\"><\/span>Steps In The Customer Feedback Management Process<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Identify_Objectives\"><\/span>1. Identify Objectives<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Decide why you need customer feedback, such as improving satisfaction, solving problems, or enhancing products. Set clear goals like boosting ratings or reducing response times.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Choose_Feedback_Channels\"><\/span>2. Choose Feedback Channels<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Choose how to collect feedback, such as surveys, interviews, forms, social media, or reviews on platforms like Lazymonkey. Ensure the methods are easy for customers to use.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Collect_Customer_Feedback\"><\/span>3. Collect Customer Feedback<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Use tools like survey software or feedback widgets to gather input. Keep the process simple, respect privacy, and include both open and closed questions for detailed insights.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Organize_and_Store_Feedback\"><\/span>4. Organize and Store Feedback<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Collect feedback from all channels in a central system using CRM software. Organize it by type (complaints, suggestions, praise) and customer demographics for easier analysis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Analyze_Feedback\"><\/span>5. Analyze Feedback<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Analyze the feedback to identify common issues, trends, and areas for improvement. Use data tools or reports to turn feedback into actionable insights, focusing on the most frequent or impactful problems.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Act_on_Feedback\"><\/span>6. Act on Feedback<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Prioritize key feedback and take action to address it. Fix issues, add new features, or improve services based on customer input. Assign tasks to the appropriate teams.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_Close_the_Feedback_Loop\"><\/span>7. Close the Feedback Loop<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Inform customers about actions taken from their feedback. Send thank-you messages, provide updates, or show how their input led to changes, building trust and encouraging more feedback.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"8_Monitor_and_Refine_the_Process\"><\/span>8. Monitor and Refine the Process<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Keep an eye on the results of the changes you make. Use tools like Net Promoter Score (NPS) or Customer Satisfaction (CSAT) surveys to track progress and adjust your approach as needed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Best_Practices_for_Effective_Feedback_Management\"><\/span>Best Practices for Effective Feedback Management<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Managing customer feedback effectively is crucial for business growth and customer satisfaction. A well-structured feedback system helps businesses improve services, retain customers, and enhance brand reputation. Below are the best practices to optimize your feedback management process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Be_Transparent\"><\/span>1. Be Transparent<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Customers are more likely to provide feedback when they know their opinions matter. Be clear about how their feedback will be used to improve products, services, or customer experience. Transparency builds trust and encourages honest responses. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Close_the_Loop\"><\/span>2. Close the Loop<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Feedback management doesn\u2019t end once you collect responses. It\u2019s important to close the loop by responding to customers, especially those who express concerns. Acknowledging feedback and taking corrective actions improve customer loyalty.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Automate_Where_Possible\"><\/span>3. Automate Where Possible<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Manually managing feedback can be overwhelming, especially for businesses with a large customer base. Automation tools like LazyMonkey, HubSpot, or Zendesk can simplify data collection, organize responses, and generate insightful reports. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Foster_a_Feedback_Culture\"><\/span>4. Foster a Feedback Culture<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Feedback should not be limited to customers alone\u2014encouraging feedback within the organization is equally important. Employees, stakeholders, and management should actively participate in the feedback process. An open culture where feedback is welcomed fosters continuous improvement and innovation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Maximize_Technology\"><\/span>5. Maximize Technology<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Advanced feedback management tools help businesses extract meaningful insights from customer responses. Platforms like LazyMonkey, HubSpot, and Zendesk offer features like sentiment analysis, trend tracking, and automated reporting.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-5f774c989b34f31e1e24bfdb84ba1319\" style=\"color:#830505\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Customer feedback is a powerful tool for business growth. It helps improve products, enhance customer experience, and build loyalty. By acting on feedback, businesses can stay competitive and drive long-term success.<\/p>\n\n\n\n<p>Following these steps helps businesses create a strong feedback loop, improving products and customer relationships to drive growth and stay competitive.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-a29c35a2f3de0afdb984fa13ff34427b\" style=\"color:#830505\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span>Frequently Asked Questions?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1735559263522\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"What_Is_Customer_Feedback_Management_CFM\"><\/span>What Is Customer Feedback Management (CFM)?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Customer Feedback Management (CFM) is collecting and using customer feedback to improve products, services, and customer experience, driving business growth.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1735559274905\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"Why_Is_Customer_Feedback_Important_For_My_Business\"><\/span>Why Is Customer Feedback Important For My Business?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Customer feedback improves experience, boosts retention, uncovers innovation, and enhances reputation. Addressing feedback shows businesses value customer opinions, increasing loyalty and trust.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1735559293179\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"How_Can_Customer_Feedback_Help_Businesses_Grow_And_Innovate\"><\/span>How Can Customer Feedback Help Businesses Grow And Innovate?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Feedback shows what customers like and dislike. This helps businesses improve products, create new ideas, and make smarter decisions. Listening to customers helps businesses stay ahead and grow.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1735559308532\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"How_Can_Technology_Help_With_Feedback_Management\"><\/span>How Can Technology Help With Feedback Management?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Tools like LazyMonkey, HubSpot, etc. can automate surveys, track feedback, and help analyze data. They save time and help businesses respond to feedback faster and smarter.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1735559325136\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"How_Can_I_Close_The_Feedback_Loop_And_Build_Customer_Trust\"><\/span>How Can I Close The Feedback Loop And Build Customer Trust?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Always respond to customers after they give feedback. Tell them how their feedback is helping to improve things. This shows you care about their opinion, builds trust, and keeps customers loyal.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>In today\u2019s competitive market, customer feedback is crucial for growth and innovation. To make the most of it, businesses need a clear and effective customer feedback management process to drive improvement and success. What Is Customer Feedback Management? Customer Feedback Management (CFM) involves collecting, analyzing, and using customer feedback to improve products, services, and the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":5189,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[8],"tags":[1179,80,1211,188,72],"class_list":["post-5174","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","tag-customer-analysis","tag-customer-feedback","tag-customer-management","tag-feedback-tools","tag-real-time-data"],"_links":{"self":[{"href":"https:\/\/lazymonkey.in\/blog\/wp-json\/wp\/v2\/posts\/5174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lazymonkey.in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lazymonkey.in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lazymonkey.in\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lazymonkey.in\/blog\/wp-json\/wp\/v2\/comments?post=5174"}],"version-history":[{"count":21,"href":"https:\/\/lazymonkey.in\/blog\/wp-json\/wp\/v2\/posts\/5174\/revisions"}],"predecessor-version":[{"id":5962,"href":"https:\/\/lazymonkey.in\/blog\/wp-json\/wp\/v2\/posts\/5174\/revisions\/5962"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lazymonkey.in\/blog\/wp-json\/wp\/v2\/media\/5189"}],"wp:attachment":[{"href":"https:\/\/lazymonkey.in\/blog\/wp-json\/wp\/v2\/media?parent=5174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lazymonkey.in\/blog\/wp-json\/wp\/v2\/categories?post=5174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lazymonkey.in\/blog\/wp-json\/wp\/v2\/tags?post=5174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}